Return & Refund Policy

At Zipzon by Alpha, we strive to provide you with the best possible shopping experience. However, we understand that sometimes things may not go as planned. Here's our return and refund policy:

Open Box Delivery: Please note that all orders are delivered as open box deliveries.It is essential to thoroughly inspect all products upon delivery.

Return Policy: We do not accept returns for products that have been opened or used.

Refund Policy: Refunds will only be considered in the following cases:

1. Damaged or Defective Products: If you receive a product that is damaged or defective upon delivery, please contact our customer support within 24 hours of delivery.We may require you to provide photographic evidence of the damage or defect.Once verified, we will either replace the product or issue a full refund.

2. Incorrect or Missing Items: If you receive an incorrect or missing item, please contact our customer support within 24 hours of delivery.We will rectify the issue by sending the correct item or issuing a refund for the missing item.

How to Initiate a Return or Refund:

1. Contact Customer Support: Reach out to our customer support team via call 01169270680 to initiate the return or refund process.

2. Provide Order Details: Please provide your order number, name, and contact information.

3. Provide Proof (if applicable): If applicable, provide clear photographs of the damaged, defective, incorrect, or missing items.

Refund Process: Once your return or refund request is approved, we will process the refund to your original payment method. Please allow [3] business days for the refund to be processed.

For any further inquiries or assistance, please feel free to contact our customer support team.